accessibility

Accessibility is important to us because digital services should be accessible to everyone - regardless of any limitations. By implementing the requirements of the Accessibility Act (BaFG) and the EN 301 549 standard (based on WCAG 2.1 AA), we ensure that our software solutions are accessible and inclusive. Our goal is to make it easy and accessible for your guests to use your digital services. We have implemented the following measures to achieve this:

How our software supports accessibility Our software solutions have been developed so that they can be used by all people - regardless of their individual abilities or limitations. The key features of our software modules are:

  • Online booking module:
    Guests are guided step by step through the booking process (e.g., date selection, room selection, entering personal details and payment information). All input steps are clearly described and can be fully operated using the keyboard. Error messages are clearly formulated and contain concrete suggestions for solutions.

  • Guest app:
    The app offers clear menus with information on booking status, additional services and hotel services. There are no time-critical entries, so every user can take their time. All content is simple and clearly structured.

  • Web widget:
    The widget can be operated with both the mouse and the keyboard. Buttons and interactive elements have a high contrast and are clearly labeled. Screen readers can easily capture all content.

Compliance with legal requirements

Our software solutions comply with the requirements of the BaFG (Annex I) and the EN 301 549 standard, which are based on the WCAG 2.1 AA guidelines. This includes the following principles:

  • Perceptibility:

    • Images and icons have alternative texts.

    • Videos (e.g., tutorials) are provided with subtitles and transcripts.

  • Operability:

    • The entire software is fully keyboard operable.

    • There are no unwanted animations or time-critical actions.

  • Comprehensibility:

    • We use simple and clear language (e.g., "complete booking" instead of complex technical terms).

    • Error messages contain clear descriptions and suggested solutions.

  • Robustness:

    • Our software is based on current web standards (HTML5, WAI-ARIA).

    • It has been tested with common tools such as screen readers and VoiceOver.

Regular maintenance and review

We regularly check the accessibility of our software - at least once a year or in the event of legal changes. If necessary, we make appropriate updates to ensure compliance with all requirements.

Feedback and contact

If you or your guests notice any barriers or need support, we will be happy to help you.

If you are not satisfied with our response, you can contact the relevant supervisory authority: Ministry of Social Affairs - Disability Law Section Further information on the complaints office can be found on the website of the Ministry of Social Affairs.